Thought Leadership
Published on
The hidden costs to Customer- Facing Service Business during Covid-19: a case study.
In the hospitality industry some products can be delivered at home and we saw a lot of adaptations, but this is only a fraction of the revenues that keep these businesses alive. I spoke to colleagues who run businesses with usual revenues of between £45-65 million per annum, about the challenges they faced during the pandemic, and changes for the future.
To read the full article by Katie Benson, click here.
